The work, and what it changed

6 case studies shown.

• AI Services

  a regional health insurer / Healthcare

  Cutting claims handling time from eleven days to four

  66%faster median handling

  Problem

  A 40,000-claim monthly backlog handled by 120 assessors, with cycle time drifting upward for six consecutive quarters.

  Solution

  Document extraction and triage in front of the existing claims system, with human review kept on every decision above a confidence threshold.

  Result

  Median handling time fell from 11.2 days to 3.8. No assessor roles were cut; the team absorbed a 30% volume increase without hiring.

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• IT Consulting

  a mutual insurer / Financial Services

  A core banking migration that was cancelled — correctly

  £11mcapital not committed

  Problem

  A board-approved £14m core banking replacement, twelve weeks from contract signature, with no independent view of the business case.

  Solution

  A four-week diagnostic covering the true cost of the existing estate, the migration risk profile, and three alternatives including doing nothing.

  Result

  The replacement was cancelled. A targeted modernisation of the four highest-cost components delivered 80% of the benefit for under a fifth of the budget.

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• Technology Solutions

  a national logistics operator / Transport & Logistics

  Real-time visibility across 1,400 vehicles and nine depots

  <90sdata latency, from 18 hours

  Problem

  Nine depots on four systems, with fleet position reconciled overnight in a spreadsheet and planners making decisions on data up to 18 hours old.

  Solution

  A streaming ingestion layer over the existing telematics and depot systems, feeding one operational data model and a planner-facing view.

  Result

  Position data is current to under 90 seconds. Empty-running fell 12% in the first full quarter after rollout.

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• AI Services

  a mid-size pharmaceutical company / Life Sciences

  Regulatory document search with citations the team trusts

  7 hrsreturned per person per week

  Problem

  Regulatory affairs staff spending an estimated 9 hours a week locating precedent across 240,000 submission documents spanning 22 years.

  Solution

  Retrieval over the submission archive with every answer citing the source paragraph, plus an evaluation set built by the regulatory team themselves.

  Result

  Search time fell to about 2 hours a week. The evaluation set — 340 questions with known answers — runs on every deployment.

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• Applications Development & Integration

  a multi-site retailer / Retail

  Replatforming commerce ahead of a 4x peak

  4.1xpeak volume, no degradation

  Problem

  A monolithic commerce platform that had degraded through each of the last three peak trading periods, with no path to scale the checkout independently.

  Solution

  Incremental extraction of checkout, inventory and pricing into separately scalable services, with the monolith left serving everything else.

  Result

  Peak handled at 4.1x prior-year volume with no degradation. Checkout p95 latency improved from 2.4s to 610ms.

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• Technology Solutions

  a distributed generation operator / Energy & Utilities

  Predictive maintenance on 600 distributed assets

  23%fewer unplanned outage hours

  Problem

  Unplanned outages across a distributed generation estate, with maintenance scheduled on fixed intervals regardless of asset condition.

  Solution

  Condition monitoring over existing SCADA telemetry, with failure signatures built from three years of historical outage records.

  Result

  Unplanned outage hours down 23% year on year. Maintenance visits down 18% through dropping fixed-interval work on healthy assets.

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