Aventine Health / Healthcare
Cutting claims handling time from eleven days to four
66%faster median handling
- Problem
- A 40,000-claim monthly backlog handled by 120 assessors, with cycle time drifting upward for six consecutive quarters.
- Solution
- Document extraction and triage in front of the existing claims system, with human review kept on every decision above a confidence threshold.
- Result
- Median handling time fell from 11.2 days to 3.8. No assessor roles were cut; the team absorbed a 30% volume increase without hiring.
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